Innovative.
Creative.
Value.
Dar es salaam Tanzania,
with an operational footprint in public and private sector spanning
over sub-Sahara Africa.
What we Do
Data Capture
Capture data gathered at all your branches, agents, customers, applications, social medial platforms and your website’s traffic in real-time while delivering top-of-the-line customer experience.
Digital Comms
Unify your customer outreach channels. From SMS, USSD, Social Media to Robo Calls, all managed under one platform.
Applications
We design and develop both web and mobile (iOS, Android) applications, customized to your specific business needs – be it automating customer engagement, transactions or information dissemination.
Data Dissemination
We build dashboards that help you make sense of how your customers engage with your services – allowing you to respond in time and with relevance.
at CITVAS
Experience
TZ 2022 Census, Tablet provisioning Challenge: Get 205K+ devices field-ready in < 20 days. To Do: Install census CAPI , get device health stats, test CAPI UI/UX. Result: 15K+ tabs/10hr shift. Unofficial: The fastest provisioning of its kind in a census in Africa thus far.
OPERATIONS
How we Operate
We bring together people from diverse backgrounds ,know-how, partnerships and experience to deliver results for your institution.
We leverage the power of Technology, automating processes in a way that augments how you interact with your clients, predictive analytics.
SERVICES
Data Science
We review and analyse your customer interactions and create insights that form the basis to (re)design your business processes in order to better your customer’s experiences.
PROJECTS
Projects We've Done
16+ years of combined experience reviewing, designing, developing multi-channel customer management systems that allow our clients to gain insights about their customers and engage them in ways that drive impact in their businesses through data-driven strategies. We develop systems that unify customer touch-points and communications for you – A one-stop-platform for managing your digital engagement i.e. calls, SMS, Social media (Whatsapp, teleggram, facebook, Instagram, Twitter etc), website and applications efficienty.
2016 - 2018
Designed and developed a payment’s processing and customer management plafrom for a mini-grid operations (3000+ customers) in Kenya & Tanzania.
2016 -2018
Designed and developed a payment’s processing and customer management plafrom for a mini-grid operations (3000+ customers) in Kenya & Tanzania.
2016 -2018
Capturing and archiving water-well drilling data and reports for 500-well campaign in Zanzibar (300 wells) and Malawi (200 wells.)
2016 -2017
Designed and provide maintenance support for a HR system managing Access control and attendance at a leading bank in Tanzania.
2017 - 2019
Designed, developed and managed a community awareness and feedback solution (website, facebook and on android app) for an awareness campaign in Zanzibar during Oil & Gas exploration.
TRUSTED
Who we've worked with
ABOUT US
Human Behaviour, Data Science
It is a long established fact that a reader will be distracted by the readable page when looking at its layout.
70%
Big Data Services
50%
Data Science Consulting
80%
Data Analytics Consulting
60 +
Data Analytics
150 +
Data Management
100 +
big data Analysis
60 +
Managed Analytics
TESTIMONIALS
What Our Clients Say
Happy to purchase your product, I sent them an example of my problem, to my surprise, they sent me an updated template within hours. Thanks to all the folks.
Jack White,
It was a pleasure using your template. Your template saved us hours of frustration, your template is fabulous. It worked like a champ. Every page was exactly how I wanted.
Walhan Bobe,
My good friend suggested that I purchase this template. I did and was delighted that I got it. Formatting the products now becomes extremely simple, and convenient.
Mark McManus,
©2022 Citvas LTD.